Car Rental~
Q: What is included in my car rental?
A: In all European countries rates include
- Unlimited mileage
- VAT Tax (country sales tax)
- Collision Damage Waiver (CDW) & Theft Protection (TP)
The above insurance reduces your financial responsibility (in Italy to EUR 200.00) in cases of vehicle damage, vandalism, theft or attempted theft.
- Personal Insurance (PI)
This is insurance that covers authorized drivers and passengers from personal accidents, medical and emergency expenses.
It also covers personal effects from theft. Full details are available at each rental location.
- Location Service Charge (LSC) (included in Italy only)
This is a governmental fee that Hertz passes on to the rental customer.
- Vehicle Licensing Fee (VLF) / Road Tax (included in Italy only)
This is a governmental fee that Hertz passes on to the rental customer.
Q: Which documents are needed at time of pick-up?
A: To pick up your reserved car you need at time of signing the rental agreement the following personal documents:
- Valid Driving license
- International Driving License
- Designated driver Passport
- Credit Card (cardholder must be the main driver)
Please note that DEBIT CARD are NOT accepted
Cash deposit is accepted but it will not be released at time of drop off. Amount will be reimbursed at a later date.
Without any one of these documents the car will not be released.
Q: How long is the rental grace period?
A: There is a 29-minute grace period, after which you will be charged for an extra day.
Q: What are the deductibles for the CDW & TP?
A: This insurance reduces your financial responsibility to EUR 200.00 (only in Italy) in case of vehicle damage, vandalism, theft orattempted theft. For all other European countries the deductible may vary from EUR 560 to EUR 1200 depending on thecountry and type of car.
Q: Can the deductibles be waived and if so, how much is the additional cost?
A: Super Cover can be purchased to reduce your limited liability to EUR 0.00 in cases of damage to the Hertz vehicle, its partsand accessories, including those losses resulting from collision, vandalism, theft or attempted theft. Super Cover can only bepurchased at time and location of pick-up and for a maximum charge of 18 days per rental. Super Cover does not coverbroken or loss of keys, contamination of fuel or damage or loss of Hertz Neverlost navigation units.
Q: Do I need an International Driver's License?
A: Drop-Off Fees for one way rentals vary per country. Also, restrictions apply
Q: What are the drop-off fees for one-way rentals?
A: You will be met by your tour leader either at the airport, or at your hotel. The tour leader will
provide you with instructions on the time and place that they will meet you, along with the rest
of the group.
Q: What is the fuel surcharge?
A: Rental cars are supplied as FULL. Should renters return the car less than FULL, Hertz will charge for the cost of fuel plus a Refueling Service Charge.
Q: Can I request a specific model?
A: The car rental is always confirmed by category and never by car model. We cannot accept requests for a specific car model.
Q: What is the cost for an additional driver?
A: The person named on the reservation must be the main driver present at the time of rental, and the payer of any rentalcharges. Any renter not driving is not allowed for security reasons if renting more than one vehicle at the same time.Additional drivers are possible with an additional fee to be paid locally. The amount varies depending on the country wherethe car is being rented. (In Italy, for example, the fee to be paid locally is EUR 6.05 (excluding Tax) per day regardless of thenumber of additional drivers, with a maximum charge of EUR 108.90 (excluding Tax) per rental.)
Q: Is there a fee for changing or canceling a reservation?
A: A $35 change fee is applied for any changes on a confirmed reservation. There is a $50 cancellation fee plus any additionalcharges (depending on the car rental company).
Q: Can luggage racks or other optional items be requested as optional?
A: GPS Navigation systems, Infant/Child booster seats, ski racks and DVD players are all optional items and must be paid for bythe renter at the time of rental. Charges are per rental and vary by item.
Q: What is the driver's age minimum?
A: The minimum renting age for Hertz vehicles is 25 years of age for all vehicle groups. Economy, Compact, & Intermediate carscan be rented by persons 23 years and older with a ‘young driver’ surcharge that varies by country (In Italy the amount is EUR16.50 (excluding Tax) per day with a maximum fee of EUR 165.00 (excluding Tax) per day to be charged locally).
Q: Can I drop off the car after office hours?
A: All major Hertz locations provide a Key Box. Your rental car may be dropped off after hours only at locations where a KeyBox is available and with previous notice to the dropping-off station. Simply park the car in the Hertz Parking area, write down day/time, kms and fuel level on the rental agreement, lock the car and leave the keys in the Key Box. Your rental agreementwill be processed as soon as the location reopens by a Hertz representative. Be advised that even if the car is dropped off atthe station, you are responsible for any damage that may occur to the car until the time the car is seen by the station attendantat the time of reopening. The time of drop-off is the time stamped upon reopening of the station and you may consequentlybe charged for additional time.
Q: Can the rental be extended?
A: If you need to extend your rental while in Europe please remember that you will be charged at the published rates at thetime and place of rental plus any additional tax or surcharge that is different from our special rates contracted with Hertz.
PRE TOUR ~
Q: Where do I meet my Tour Manager/Leader?
A: You will be met by your tour leader either at the airport, or at your hotel. The tour leader will
provide you with instructions on the time and place that they will meet you, along with the rest
of the group.
Q: If I purchase airport transfers, where do I meet them? Is there a sign?
A: Private transfers ~Once you have claimed your luggage and have passed through
customs, there will be a Central Holidays representative waiting for you, holding a “Central
Holidays” sign. This person will bring you to your vehicle for your transfer.
In case you do not see someone right away, kindly wait for the individual. If after 15 minutes you
still have not seen any representative, please contact our service provider as listed on your transfer
voucher. Shuttle transfers ~You may or may not be met by an actual person for your shuttle
transfer, depending on the destination you’re traveling to. Please refer to your Traveler
Information pamphlet that is included in your documents, which will provide you with more
information on your specific transfer arrangements
Q: What do I do if my flight is delayed or cancelled and I have a transfer scheduled?
A:For security reasons and rules from the FAA, we are prohibited to obtain passenger information.
Consequently, if your flight is delayed or cancelled it is your responsibility to contact our services
provider as listed in your voucher immediately, to reschedule your pick up time. In the case of a
flight cancellation departing from the US, please contact our local office in the US during office
hours, or contact the emergency number listed on your travel voucher.
Q: Are there documentation requirements for entry into foreign countries visited?
A: With the exception of a few countries where a visa is required for American Citizens to visit, a
valid US passport is the only required document needed to travel. Please refer to our general
terms & conditions statement in our brochure or online, for more details. For non- US Citizens,
please contact the countries local consulate for complete details on all required documents. We
are not responsible if required documentation is not obtained.
Q: Do I need an International driving license if I rent a car?
A: Not all countries require you to have an international driver’s license, but we highly
recommend that you obtain one to avoid any situations overseas. You can visit your local AAA
office for assistance and more information on how you can obtain an International driver’s
license.
Q: If I purchase my air tickets through Central Holidays, can I use my miles to upgrade to business
class?
A: Our air rates are special contracted rates with the airlines. Please contact your airline
carrier directly for more details, or to inquire about ticket upgrades.
Q: If I purchase insurance will I get a policy with my documents?
A: Yes, with your documents you will receive a pamphlet with details on the specific insurance policy
purchased, as well as phone numbers to contact in case of an emergency both here in the US and
overseas.
Q: How to file a claim with the Insurance Company?
A: If you have purchased travel insurance with us and need to file a claim, please contact the number
provided inside your insurance pamphlet. Please note that we will not be able to assist you with
the claim. The insurance provider will contact us directly.
Q: Can I make a payment over the phone with my credit card?
A: We will gladly take your initial deposit by credit card, and this can be done over-the-phone. For
final payment or any other payments you wish to make, we ask that you kindly fill out a credit card
authorization form that will be provided to you at time of booking.
Q: When will I receive my documents?
A: You will receive your travel documents between 3 – 5 weeks prior to your departure,
provided full payment has been made on time.
Q: How will I receive my documents?
A: Depending on the type of service you request, you will have the option to receive your paper
documents via ground service, or electronically via email.
Q: Will I receive maps of the cities I am visiting?
A: In general we do not provide city maps, except for those traveling to Paris. If you are
renting a car, you may obtain local maps at your car rental pick up location.
Q: If I book an escorted tour, will I receive a list of optional tours with my documents? How much do
they cost? Can I pay by credit card?
A: A list of optional excursions, if available, will be provided to you with your travel
documents. Optional tours can only be purchased locally and are payable by cash or by credit
card.
Q: If I book a cruise, will I receive a list of shore excursions?
A: Shore excursions, if available, can be purchased through our call center at the time of
booking. Some cruise lines will not allow us to pre-sell shore excursions, and if that’s the case a
list will be provided to you upon embarkation.
Q: Are gratuities included? What are the guidelines?
A: In general, gratuities are not included. Please see our travel tips pamphlet for more details and
tips for suggested gratuities during your trip.
Q: Who do we contact in case of an emergency?
A: In case of an emergency overseas, please contact our local service provider. In case of an emergency
in the US, please contact our office during regular business hours. If the emergency occurs outside
of our business hours, please listen to our answering machine recording for a list of emergency
contact numbers for you to use.
Q: If I make changes to my reservation after is it confirmed, will I be charged?
A: Yes, please refer to our terms and conditions pages in our brochure, or on our website for complete
details. |
